If you are not satisfied with your purchase, we can refund or exchange the item. However, we do not cover any additional shipping costs. Returns must be made within 7 days of receipt of goods, and must be returned in it’s original packaging. A credit or refund will be applied once the item is received and inspected by our team. If you would like to initiate a return or exchange, please email us at hello@eliotcaldwell.com.

In the event of a damaged or defective item please email us with an attached image of the damage/defect. We will send a return label for the item. Based on availability we will send out a replacement or a refund.

For any questions, concerns or comments, please email us at hello@eliotcaldwell.com

Our quoted lead times are estimates only; we try our best to take into account all factors when providing these timelines but cannot account for every possible outcome. Estimated lead times begin with receipt of payment and finalization of order details.  Shipping time is not included in estimated lead times.

We put the utmost care into making each of our products. Our collectible sculptures are handmade and slight variations in shape, color and size can happen.  These variations are inherent in the production process and are not considered defects. We strive to maintain consistent quality while honoring the artistry of handmade craftsmanship.  Each product is quite literally one-of-a-kind, and we do not accept returns because of material variance. Natural materials such as clay have unique characteristics and may therefore vary from what is represented on our website or in our photography.

Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.